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Customer Success Manager
RECHARGE INDIA
posted 3mon ago
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Job Description
We're looking for a Customer Success Manager to join our team who is resourceful and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.
This role will be managing a book of business with primarily West Coast based merchants. We are ideally looking for this candidate to be based in PST or MST timezones.
What you'll do
- Live by and champion our values: #accountability, #collaboration, #iteration, #details.
Operate with efficiency under our 3 core pillars of success in Customer Success
- Retention and advocacy
- Revenue growth via NRR
- Feature adoption
- Take ownership by providing consultative strategy to aid in the growth of our top merchants
- Work alongside peers to crowdsource, creatively problem solve, and deliver best in class service to our merchants
- Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
- Act with a sense of urgency to aid in resolution for merchant issues
- Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster, and seamless
- Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences
- Proactively participate in virtual meetings with merchants
- Deliver on-going Business Reviews to dedicated book of business
What you'll bring:
- Typically, 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
- Experience offering consultative, white-glove support to accounts.
- Experience managing accounts within e-commerce and a passion for the industry
- Excellent relationship management, organization, communication, and negotiating skills
- A sense of urgency and desire to go above and beyond to provide solutions for our customers
- Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
- Ability to work remotely and desire to make an impact at a high growth company
- A practical approach to address unexpected issues with out-of-the-box solutions
- Highly proficient with MS Excel, CSV
- Bachelors degree or equivalent experience desired
Employment Type: Full Time, Permanent
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based on 2 employees
Monday to Saturday
Day Shift
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