Customer Sales & Support Specialist

Role & responsibilities

- Answer customer queries through voice call & whatsapp , and help customer with the lowest quotation. To follow up with the customers through outbound calls and whatsapp - who have sent us booking request, until the booking is complete.

- Follow up with our head office support team to resolve customer concerns - this is mainly done through email and whatsapp.

- Follow up with customers with 100% ownership until reporting.

- Updating the required data in excel.

Preferred candidate profile

- Experience in English and Hindi speaking voice-based calling (inbound or outbound) is mandatory.

- Basic knowledge of Excel and Email is required.

- Very good understanding of Whatsapp Interactions.

- Negotiation skills.

Minimum 1 year experience of customer handling in voice support.

Should be ok working in any of the below shift. Shift will be allocated based on working requirements.

8 AM to 6 PM

11 AM to 9 PM - Fixed Rs 100 (per day) additional shift allowance for this shift.

There will be 1 weekly off which will be fixed in advance. There is no restriction on leaves, if applied well in advance.

Perks and benefits

+ Rs 25000 Monthly salary in hand

+ Rs 15000 Monthly variable performace incentives

+ Rs 5000 Monthly variable rewards / vouchers / for exemplary performance.

+ Rs 2500 Monthly variable shift allowance ( Rs 100 per day of 11 AM shift)

+ Rs 12000 Yearly Bonus on completion of every 12 Months.

Rs 35000 per month in hand salary is easily achievable.

All amount mentioned above will be in hand income, with No Deductions.

You will get excellent exposure to Pan India network and health care (pathology) related market.