Customer Care Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
• Provide accurate information about products/services to customers through effective communication.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Develops a strong relationship with their customers and generates trust with an open and interactive communication.
• Setting up customer accounts and provide relevant information to them.
• Follow the procedure, and guidelines provided and implement them while troubleshooting queries.