Customer Success Rep

Your role as our Customer Success representative will consist of the following responsibilities:

• Getting to know the customer and maintaining/updating records frequently. Have a birthday coming upGraduating college soonJust bought a new phoneTake notes so we can use these personal details to our advantage.

• Empathizing with customer complaints. Listen first, answer second.

• Training to learn about Reach Mobile in its entirety (technical, product, non-profit partners, etc.) and truly becoming part of the team.

• Problem solving with customers, resolving issues while knowing their time is valuable.

• Proactive duties such as following up with customers who had complaints, thanking our top referrers, and celebrating Reach anniversaries, etc.

• Monitoring social media for questions that are posted on our various platforms.

Qualifications:

• High school diploma or equivalent

• 2+ years of experience in a customer service-related role

• Excellent written and verbal communication skills

• Ability to foster and maintain relationships

• Organizational skills with the ability to manage numerous projects and priorities at once

• Positive and service-oriented attitude

• Ability to thrive in a fast-paced and sometimes high-pressure environment

• Basic computer skills and excellent phone disposition