Manager Learning & Development

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014- Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes.

What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.

Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses.

In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role.

The Learning & Development (L&D) Manager is responsible for designing and delivering targeted learning programs that support the growth and development of engineering and product teams.

This role involves a deep understanding of technical skills, product lifecycles, and the organizations strategic goals.

The L&D Manager will work collaboratively with cross-functional leaders to align training initiatives with business needs, ensuring engineers and product managers are equipped with the knowledge and skills required to innovate and drive the companys success.

Responsibilities -.

Needs Assessment & Skill Gap Analysis:.

Conduct regular learning needs assessments for engineering and product teams.

Collaborate with engineering and product leaders to identify skill gaps in technical knowledge, product development processes, and leadership capabilities.

Curriculum Design & Development:.

Design and implement training programs tailored to the needs of both technical and product teams, covering topics such as software development, agile methodologies, product management, and innovation.

Leverage subject matter experts (SMEs) from both the engineering and product teams to ensure that training materials are relevant, accurate, and engaging.

Learning Program Delivery:.

Manage the rollout of technical training programs, product workshops, and onboarding sessions for engineers and product managers.

Facilitate or oversee instructor-led, online, and on-the-job training, ensuring smooth delivery and high engagement from participants.

Performance Measurement & Feedback:.

Define success metrics and KPIs for all L&D initiatives, particularly focusing on improvements in product development cycles, code quality, and cross-team collaboration.

Tailor training programs for specific engineering teams, whether they are focused on backend development, cloud architecture, DevOps, etc, ensuring the relevance of the learning material.

Regularly assess the impact of training programs and gather feedback from participants and stakeholders to continuously improve learning content and delivery methods.

Learning Technology & Innovation:.

Use the latest learning technologies (e g, Learning Management Systems, coding platforms, and collaborative tools) to enhance the efficiency and effectiveness of training programs.

Stay updated on emerging trends in engineering, product management, and learning techniques to ensure the L&D function remains agile and innovative.

Leadership Development:.

Design and implement leadership development programs for emerging engineering and product leaders, equipping them with the necessary skills to manage cross-functional teams and lead projects to success.

Project Management:.

Oversee the end-to-end management of multiple learning projects, ensuring they are delivered on time, within scope, and aligned with the strategic goals of the engineering and product teams.

Budgeting & Resource Management:.

Manage the L&D budget for engineering and product functions, allocating resources effectively to maximize impact.

Requirements -.

8+ years of work experience in the areas of talent and leadership development, organization development, group facilitation, training and training design.

Cross-functional Collaboration:.

Build strong partnerships with engineering managers, product leaders, and other key stakeholders to understand their strategic goals and create learning initiatives that drive team performance.

Serve as a key point of contact between L&D, engineering, and product functions to ensure learning programs support product launches, technical innovation, and team development.

Skill-gap Analysis -.

Experience in assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs.

Strong understanding of engineering and product management processes.

Ability to collaborate with technical teams and translate complex topics into accessible learning content.

Project management skills -.

Handle multiple learning initiatives/interventions simultaneously.

Analytical mindset to measure the effectiveness of learning programs.

Ability to own and manage multiple concurrent projects effectively and maintain a high level of attention to detail, with a proactive approach to problem-identification and solving.

Knowledge on how to use data and analytics to make informed decisions.

Leverage knowledge of adult learning principles and best practices in learning needs assessments, design, development, implementations, and evaluation to advise the business on new learning programs.

Familiarity with traditional and modern learning principles and training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc We welcome interests and applications from all groups and communities across the globe.

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