Senior Manager- Chief of Staff

The Role:

• The role is about CoS to GM and VP at RazorpayX, contributing to around 20% of the org revenue.
• Drive decision-making, program management, and implementation of various organisation-level initiatives.
• Help in establishing the organisations roadmap, implement strategy, and oversee development.
• Develop and monitor Key Performance Indicators and metrics assigned to direct reports.
• Build the framework for annual planning of the business org and accordingly align stakeholders and drive the planning execution.

Roles and Responsibilities:

• Strategic Leadership & Decision Support
• Act as a trusted advisor and thought partner, driving strategic initiatives across X and Razorpay
• Work across different business units (Payroll, Neo Banking and Capital) to shape priorities, objectives, and actionable recommendations
• Ensure seamless execution of organizational goals (e.g., profitability, SaaS growth, talent structuring)
• Role is going to be research heavy on understanding outside in information and working with the leader on latest trends such as AI, future banking etc
• Project and Process Management
• Oversee the planning, execution, and monitoring of critical cross-functional projects (e.g., leadership transitions, new product bets, cross functional collaboration)
• Implement mechanisms to streamline workflows, optimize business reviews, and enhance team collaboration Communication and Alignment
• Serve as a conduit between you and senior stakeholders to foster alignment across
• functions, reducing friction between Product, Engineering, and Sales
• Draft and present high-level reports, meeting briefs, and actionable insights tailored to business priorities
• Leadership Team Enablement
• Manage executive meetings to ensure focused decision-making, follow-ups, and accountability
• Work on key projects across the organization and drive end to end outcomes
• Problem Solving & Risk Management
• Identify and address risks proactively in areas like EBITDA improvement or product pivots

Mandatory Qualifications:

• Bachelors degree in Business, Management, Economics, or related field (required)
• MBA or equivalent advanced degree in a relevant discipline (highly preferred) Experience
• 6+ years of experience, with a mix of strategic consulting, operations, or leadership roles
• Proven track record of scaling businesses or driving organizational change in fast-paced environments (e.g., startup scaling, corporate card development, subvention scaling)
• Good-to-Have:
• Fintech or SaaS exposure and familiarity with banking processes or AI-based product management skills
• Excellent leadership, organizational design, and decision-making acumen
• Proficiency in driving cross-functional initiatives and executive-level communication

Good-to-Have:

• Data-driven analysis (SQL, dashboards, financial modeling) and experience with tools like Tableau, Jira, or OKR platforms
• Understanding of tools like AI, research platforms etc to drive efficiency for the leader and the org
• Experience in navigating regulatory environments and partnership development (e.g., banking tie-ups, Swiggy-level partnerships).
• Forward-looking mindset to innovate in areas like SaaS growth and tier-2 city expansions.