Associate Director - Domestic Payments

The Role:

To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.

Roles and Responsibilities:

• You will be primarily responsible for managing the existing products wallet share and net revenue within the portfolio, and also developing and closing new business prospects within the portfolio.
• Develop product expertise to ensure smooth sales.
• Drive the development of the sales pipeline within the overall portfolio aggressively through prospecting and doing sales pitches.
• Be the customers voice, clearly communicating requirements and feedback to other departments such as banking, product development and account management.
• Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI s as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively.
• Escalating and resolving areas of concern as raised by clients.
• Updating the CRM for any change with regard to a client.
  

Mandatory Qualifications:

• Overall 8-12 years of relevant experience in Key Account Management/Sales in B2B space.
• Team handling experience
• Strong leadership and management skills
• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Go-getter attitude.