SaaS Business Analyst

 About the Role:

 Key Responsibilities:

•   Requirements & Analysis: Gather and document business requirements, user stories, and acceptance criteria for new features, improvements, and product offerings on Experro platform.

•   Market & Customer Insight: Stay informed on industry trends, competitor offerings, and customer feedback. Translate findings into recommendations that enhance engagement and conversions.

•   E-Commerce & CMS Expertise: Use your domain knowledge of ecommerce platforms (like Magento, BigCommerce, Shopify) to shape product features and workflows that align with best practices for online stores, content management, and personalized experiences.

•   Product Design: Work closely with UX/UI designers to translate the written requirements into accurate feature designs.

•   Cross-Functional Collaboration: Work closely with Leadership, Product, Engineering, and Customer Success teams to ensure alignment, validate features, and address common questions and user challenges.

•   Data-Driven Decisions: Use analytics and reporting tools to identify opportunities, refine features, and continuously improve the platform s performance and usability.

 Qualifications:

•   Background: Bachelor s in Business, Computer Science, or related field.

•   Experience: 3+ years as a Business Analyst (or similar) with hands-on experience in at least one eCommerce platform (e. g. , Shopify, BigCommerce, Magento). Familiarity with CMS and Customer Data Platforms is a plus.

•   Research Skills: Ability to research new innovations, concepts, competitors, customers and market trends and translate them into product feature and improvement ideas.

•   Analytical & Technical Skills: Comfortable with APIs, integrations, and standard analytics tools, translating data into actionable insights.

•   Communication & Collaboration: Clear communicator who can bridge technical and non-technical teams.

•   Adaptability: Thrives in a fast-paced environment, quickly adjusting to evolving priorities.

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