Specialist Trainer

Designation:  Specialist Training

Essential Duties and Responsibilities:

Role type: Individual Contributor

➢ Conduct new hire, refresher training on aligned process, domain, and tools

➢ Conduct process knowledge tests, analyse results and publish findings

➢ Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance

➢ Achieve set targets on various training effectiveness parameters (level I, level II)

➢ Be responsible for training batch management:

• Adherence to learning plan
• Maintain all batch data and reporting as per the pre-set process
• Manage batch logistics training invites, ID Request & Management
• Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS

etc.)

• On time referred to HR cases alignment (absconding, NCNS, training rejects)

➢ Be an active and effective contributor in assigned projects (e.g., new work transition, any process content

creation and dissemination, etc.)

➢ Continue with hands-on work processing for aligned processes for minimum 12 hours a month

➢ Participate in client calls, understand process/tools changes or upgrades, prepare required

documentation for roll-out to the aligned process teams

➢ Be accountable for self-development/learning, create & complete individual development plan for self,

continuously stay invested to be a subject matter expert

➢ Stay compliant with the HIPAA and other company policies/compliance

Job Description:

• Effective giving and taking feedback, coaching, and mentoring skills
• Strong interpersonal skills and ability to manage varied trainee personality types
• Excellent verbal and written communication skills (esp. email communication)
• Self-motivated and self-driven with a knack for continuously upskilling self
• Team-player

Skill Set:

Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role

Technical Skills :

• Experience in Revenue Cycle Management for U.S. Healthcare &  Expertise in AR Follow up end to end processes
• Understanding of Online Payer Portals
• Hands on in MS Office like: PowerPoint, Excel, and Word
• Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx

Experience levels required to execute this role

• Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend,

middle, backend as per role alignment)

Overall experience Maximum 5 years

Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills

• Strong facilitation & presentation skills for both in-person & virtual environments
• Understanding of basics of content creation

Pre-requisite:

• Should have overall 7+ years of experience in RCM Operations
• Should have analytical skills & exhibit clear thinking/reasoning
• Should be able to comprehend & well-articulated to present his/her thought process well
• Should have excellent feedback and coaching skills