Associate Operations Manager

Strong Knowledge of MS Office, Analytical skills mandatory

Excellent Personal and Interpersonal skills; Quick Decision making & problem-solving abilities

US Healthcare Domain knowledge and Awareness

Ability to adapt fast paced work culture and deliver results

Stakeholder Management, Time Management, Report Management, Work Management, People Management, Process Management (New & Old Process) etc. and not limited to this only Should be able to adapt (Unlearn & Learn) as per the Organizational and Business Requirements and work on successful implementation

Understanding of criticality of defined SLAs and delivering the results

To constantly evaluate and adopt measures to improve service levels to meet changing business and client requirements

To schedule resources according to customer estimates to deliver the SLAs and to dynamically adjust the resources whenever necessary to maintain the SLAs

Clear understanding of KRAs and thrive results in line with the desired goals and expectations Must have chaired Performance Evaluation and Management

Should possess basic understanding of general policy and procedures of day-to-day operations as per market standards

Proactive approach, excellent work ethics

Optimizing resource utilization

Should have excellent communication skills

Should have excellent RCM

Knowledge Should have excellent people management skills

Position required employees to Work from Office location - HYD

Shift timings:- 6PM- 3AM