Program Leader - HR

• The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site
• This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner
• The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively
• Thie role will also be accountable for conceptualizing and leading multiple initiatives keeping in mind the changing needs of the organization

Key Responsibilities:

• Grievance Management
• Serve as the primary point of contact for employee grievances
• Conduct thorough investigations into grievances in a timely manner
• Collaborate with relevant stakeholders to resolve grievances
• Maintain detailed records of all grievance cases and outcomes
• Disciplinary Case Management Manage the disciplinary process, ensuring compliance with company policies and legal requirements
• Conduct investigations into disciplinary issues, including interviews with involved parties
• Provide recommendations for disciplinary actions and ensure consistent application across the site
• Document all disciplinary cases and maintain confidentiality
• Performance Improvement: Work with managers to identify employees who require performance improvement plans (PIPs)
• Develop and implement PIPs in collaboration with managers and employees
• Monitor progress and provide ongoing support to employees on PIPs
• Evaluate the effectiveness of PIPs and make necessary adjustments
• Policy and Procedure Compliance: Ensure all employee relations activities comply with company policies, procedures, and legal requirements
• Stay updated on relevant labor laws and regulations
• Provide training to managers and employees on employee relations policies and best practices
• Skip Connect / Focus Group Discussions: Foster a positive work environment through effective communication and conflict resolution
• Conduct regular meetings with employees to address concerns and gather feedback
• Promote open door policy and ensure confidentiality with respect to the feedback shared
• Reporting and Analytics: Prepare regular reports on employee relations activities and trends
• Analyze data to identify patterns and areas for improvement
• Provide insights and recommendations to senior management
• Team management: Manage a team of 7 employees in Employee Relations across 3 locations
• Communication / Articulation: Preparation of email/letter drafts Participation in Leadership reviews/preparation of dashboards

Qualifications:

• Bachelors degree in Human Resources, Business Administration, or related field
• Minimum of 12 years of experience in employee relations or a similar role
• 6-7 years of experience in team management
• Strong knowledge of labor laws and regulations
• Excellent communication and interpersonal skills
• Ability to handle sensitive and confidential information with discretion
• Strong problem-solving and conflict-resolution skills
• Proficiency in HRIS (Workday or similar tools) and other relevant software
• Additional Information: This role may require occasional travel to other sites
• The Employee Relations Lead must be able to work independently and as part of a team