Business Analyst

BA with knowledge in General insurance domain and IT projects & also knowledge of Retail Insurance products

Role and Responsibilities

• Deliver integrated, user-centric Digital solutions that align with business objectives and enhance business processes.
• Elicit and translate business requirements into detailed documentation like BRD, FSD, FRD and API documentation.
• Capture "As-Is" and "To-Be" states from ideation to scope definition to ensure optimized solutions.
• Creating intuitive UI/UX wireframes and design mock-ups using tools like Balsamiq, Microsoft Visio, Figma, etc.
• Business Process Model and Notation (BPMN) including creation of Process flowcharts and data flow diagrams.
• Maintain project artefacts throughout the lifecycle, addressing diverse change requests (CRs) raised by cross-functional teams with aligned solutions.
• Performs gap analysis, scope analysis or impact analysis to optimize business processes.
• Defining Customer journeys for Website, Mobile App and intermediary portals.
• Adept in Agile Scrum environment.
• Perform User Acceptance Testing (UAT) and development of test cases.

Personal Qualifications

• Highly motivated/self-starter with a sense of ownership, willingness to learn, and desire to succeed.
• Creativity, Analytical skills and Communication skills.
• Ability to communicate with, convince and inspire senior management, explaining technologies and associated risks such that impact is clear and ownership is taken.
• Able to drive results and work well independently and as part of a team.
• Pragmatic, pro-active, hands-on mentality motivated by realizing goals rather than personal acknowledgement and a proven ability to drive result.

Skills

• Skilled in defining scope from ideation, creating process models and descriptions,
• Performing gap/impact analysis between "As-Is" and "To-Be" states for integration or API solutions with minimal guidance.
• Ability to translate business requirements into detailed documentation using clear and simplified technical language.
• Interface and/or digital integration platform experience will be an added advantage.
• Experience in Agile Scrum environment will be an added advantage.
• User Acceptance Testing (UAT).
  

**Business Analysis Tools (required)

1. Expertise in the Quote-to-Buy journey and insurance Servicing processes like Renewals, Claims is a must.
2. BRD and FRD
3. Wireframing (Balsamiq, MS Visio, Figma or Adobe XD)
4. Business Process Modelling (draw.io)
5. Familiarity with insurance and technical layman terms
6. Techno-functional expertise in implementing requirements from a system and application perspective.