Client Servicing Manager

Proven account and relationship management skills required in order to create, maintain and enhance business relationships.
Extremely detail oriented
Motivated, goal oriented, persistent and a skilled negotiator.

BEHAVIOR

High level of initiative and work well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction

Requirements / Qualifications:

College Degree and minimum of 4-6 years work experience in MICE / EVENTS, travel or hospitality ideally in a Client Servicing environment.
Must be Proactive, Enthusiastic, highly self-motivated, Goal oriented and Results-driven.
Must achieve the appointment goals assigned and help in building the Account Sales Pipeline.
Must be task oriented and focused in approach to meet the timelines.
Strong sales, analytical, organization, communication and people skills required.
Working knowledge of MICE revenue / Event Client Servicing is preferred.
Should be a Team player.
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
Ability to work and thrive in a multi-tasked and fast-paced environment.
Professional get it done attitude and work ethic.
Strong organisational skills are important along with keen attention to detail.
Must be flexible and adaptable to work requirements.

KEY RESPONSIBILITIES

Account / Client Servicing
Build and maintain customer relationships with the objective of generating business volumes.
Planning Account based selling activity, achieving targets and execution plans.
Working on other ad-hoc projects as required by the business.
Meet account growth targets set by management for the assigned account.
Work with reporting manager to complete assigned projects.