Officer - Customer Service - Inbound Voice Process - Banking (2-5 yrs)

Dear Candidates,

We are hiring for Reputed Bank (Work from Office)

Assistant Manager - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience

Interview date- in 12- 15 Nov

Joining- 19 Nov 2024

Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night .It will be rotational.

HAS TO BE A GRADUATE

Urgently Hiring for -

1.Role - AXIS Phone Officer

2.Process Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)

3.Job Type Full Time

4.Industry - Banking

5.Location Noida sector 128

6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 2 day week off on rotational basis

7.Week offs Any Random 2 day off / No Fixed Consecutive Offs

8.Eligibility Fluent in English and must be a Graduate /Post Graduate/ Fresher .

Key Responsibilities:

Displaying complete onus to customers queries / problems

Delivering service with requisite courtesy and accuracy

Adhering to product and process requirements, with nil errors

Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Escalating customer issues to the right internal stakeholders

Ensure process efficiency and effectiveness by

Complying to service and sales guidelines

- Achieving Call Quality targets

- Cross-sell/upsell set products like

- Resolving customer queries at the first instance of contact, with minimum call handling time

- Loans and mortgages

Role Proficiencies :

- 2- 5 years relevant role in voice customer service

- Shifts as in days/noon/night. It will be rotational

- Fresher with Postgraduates/Engineering Graduates, and Graduates with 2+ year of experience

- Good communication skills in both English and local language

- This role is rotational shift and week offs 24/7 rotational shifts

- Ability to handle pressure and meet deadlines

- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department

- Excellent lead generation and conversion skill