National Credit Manager - Affordable Housing Loans (15-20 yrs)

Job Title - National Credit Manager - Affordable Housing Loans

Place of work - Mumbai

Business Unit - Retail Banking

Function - Retail Underwriting

Job Purpose :

This role entails management and maintenance of the quality of the credit portfolio pertaining to Affordable Housing Loans from origination to collections while ensuring alignment with the overall credit strategy in order to minimize problematic accounts and losses to the bank. This role primarily has end-to-end accountability at the pre-sanction phase of the loan but is a part of the loan life cycle post disbursement in case of delinquency. It is a highly specialized role with interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.

Roles & Responsibilities:

- Provide recommendations regarding improvements and changes to the credit policies and procedures, documenting and circulating policies, to ensure that all requirements are fulfilled and risks are mitigated while delivering a high quality service to customers

- Liaise with the Product Head in order to contribute to the design of new products and advise on roll out of other products

- Ensure implementation of the policies to ensure high quality of the retail portfolio while meeting the target TAT

- Employ tools such as automation and digitization to increase process efficiency

- Conduct detailed analysis of delinquencies and recommend changes to the product teams

- Ensure the successful adoption of internal compliances & regulatory framework across the business

- Coordinate with internal audit and regulatory audit regarding their various requirements and address their concerns on aspects of credit policies and procedures and their implementation

- Collaborate with Collections to drive down the net credit loss and delinquency metrics by ensuring that trends on delinquent customers are identified and communicated to the Collections team in order to take corrective action through new sourcing

- Review and approve credit proposals given the discretionary authority and escalate others to those with the appropriate approval authority while ensuring compliance with the bank's credit policy

Managerial & Leadership Responsibilities:

- Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements by driving the team to take up high degree servicing norms to ensure absolute customer delight

- Attract and retain best-in-class talent for key roles in their reporting structure

- Drive co-operation with the credit, technology, analytics and risk teams to ensure smooth functioning of business

- Partner with Policies team to ensure all decisions are taken within the prescribed framework

Educational Qualifications:

Graduate - Any (Full Time)

Post Graduate - MBA Finance (Full Time)

Experience:

15+ Years in Credit Underwriting. Must have exposure to affordable housing segment underwriting.