Product Engineer

• Understand the product in-depth and review open tickets

• Work closely with Support engineers and Developers to maintain the product documentation

• Work closely with reporting manager to meet technical investigation goals

• Enhance product and technology knowledge to improvise the quality of the work

• Engage in on-demand product support escalations and provide guidance for investigation

• Create investigation reports and take it to closure

• Engage with QAs to test and merge code fixes

• Maintain product documentation and deployment histories

• Monitor the performance of each deployment

Requirements:

• Bachelor of Technology (Computer Science or Electronics) or similar experience

• Excellent interpersonal and communication skills

• Strong analytics and problem-solving skills

• Keen to learn new skills and self-motivator

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

• Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

• Install and maintain software, replicate customer-reported issues, and install security patches and updates when necessary

• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions

• Develop training technical notes and troubleshooting procedures to help customers support personnel interact properly with software