Hyperion Administrator (4-7 yrs)

Job Summary :

We are seeking a highly motivated and experienced Hyperion Administrator/Support Engineer to join our team. The ideal candidate will possess a strong technical background in Oracle Hyperion EPM suite administration and support, with a proven track record of troubleshooting, performance tuning, and infrastructure management.

This role requires a proactive individual who can effectively manage incidents, changes, and provide exceptional L2 support while maintaining excellent communication with stakeholders.

Responsibilities :

Hyperion Installation and Configuration :

- Plan, execute, and document Hyperion EPM suite installations and configurations in distributed environments.

- Ensure proper integration of Hyperion components (Planning, Essbase, HFM, FDMEE, etc.).

- Configure and maintain Hyperion WebLogic servers.

EPM Issue Troubleshooting :

- Diagnose and resolve complex technical issues related to the Hyperion EPM suite.

- Analyze logs, traces, and system performance data to identify root causes.

- Provide timely and effective solutions to minimize system downtime.

EPM Performance Tuning :

- Monitor Hyperion system performance and identify areas for optimization.

- Implement performance tuning strategies, including query optimization, caching, and resource allocation.

- Conduct regular performance audits and provide recommendations for improvement.

EPM Patching and Upgrades :

- Plan and execute Hyperion EPM suite patching and upgrades.

- Ensure proper testing and validation of patches and upgrades before deployment.

- Maintain accurate documentation of patching and upgrade processes.

Infrastructure Administration :

- Manage and maintain the Hyperion EPM infrastructure, including servers, storage, and network components.

- Monitor system health and performance using monitoring tools.

- Ensure system security and compliance with organizational policies.

Operating System Administration :

- Perform basic Windows server administration tasks, including user management, security patching, and system monitoring.

- Good working knowledge of Linux administration. Exalytics experience is a major plus.

Scripting and Automation :

- Develop and maintain scripts (Linux shell, Windows PowerShell, batch) for automating routine tasks.

- Utilize batch schedulers to automate Hyperion processes.

L2 Support and Incident Management :

- Provide Level 2 technical support for Hyperion EPM suite users.

- Manage incidents, changes, and problem tickets using a ticketing system.

- Adhere to ITIL best practices for incident and change management.

- Provide Problem Behavior Identification(PBI) and root cause analysis.

Stakeholder Communication and Team Coordination :

- Communicate effectively with stakeholders, including business users, developers, and other IT teams.

- Coordinate with team members to resolve complex issues and implement changes.

- Provide regular status updates and reports to management.

On-Call Support :

- Participate in on-call rotation to provide 24/7 support for critical systems.

- Be flexible to work weekends and extended hours during business-critical situations.

Required Skills and Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 4+ years of experience in Hyperion EPM suite administration and support.

- Strong knowledge of Hyperion Planning, Essbase, HFM, FDMEE, and other Hyperion components.

- Proficient in Hyperion installation, configuration, and troubleshooting.

- Experience with Hyperion performance tuning and infrastructure management.

- Working knowledge of Windows and Linux server administration.

- Exalytics experience is a strong plus.

- Experience with scripting languages (Linux shell, PowerShell, batch).

- Familiarity with ITIL best practices.

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Ability to work in a fast paced enviroment.

Preferred Skills :

- Oracle Hyperion certifications.

- Experience with cloud-based Hyperion deployments.

- Knowledge of database administration (Oracle, SQL Server).

- Experience with other related Oracle products.