QualityKiosk Technologies - Manager - Resource Management Group (10-12 yrs)

About The Company:.

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience.

It is one of the world's largest independent quality assurance providers, headquartered in Navi Mumbai, India.

We help provide Quality Assurance Solutions & Services to 325+ Clients of all sizes around the world, across various verticals and geographies i.

, with operations spread across 27 countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, retail, e-commerce, government, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals.

Position Statement:.

- The Manager, Resource Management Group (RMG) is responsible for leading the respective resource management function at a strategic level, ensuring optimal allocation and utilization of resources to meet business objectives.

- This role includes forecasting, budgeting, managing utilization thresholds, bench management, demand management, and developing strategies for upskilling and cross-skilling.

- The ideal candidate will have strong leadership skills, a strategic mindset, and a deep understanding of resource management best practices.

Key Responsibilities & Deliverables:.

Resource Planning and Allocation:.

- Develop and implement resource management strategies to ensure high organizational utilization and predictability.

- Oversee the allocation of resources, ensuring optimal alignment with project requirements and business priorities.

- Monitor and manage resource utilization thresholds, ensuring efficient use of resources and minimizing bench time.

Forecasting and Budgeting.

- Conduct detailed forecasting and budgeting to anticipate resource needs and align with business objectives.

- Develop and maintain resource planning models to predict future resource requirements based on project pipelines and business growth.

- Ensure accurate and timely reporting on resource utilization and financial performance.

Demand Management:

- Collaborate with project managers and business leaders to understand demand and ensure timely fulfillment of resource needs.

- Manage Service Level Agreements (SLAs) from a demand management perspective, ensuring high levels of service and satisfaction.

- Implement processes to track and close demand requests efficiently.

Bench Management:

- Develop and implement strategies to manage the bench effectively, aligning with utilization thresholds.

- Identify opportunities to deploy bench resources in a timely manner, minimizing non-billable time.

- Ensure regular skills assessments and development plans for bench resources to enhance their employability.

Upskilling and Cross-skilling:

- Develop and implement strategies for upskilling and cross-skilling resources in line with business needs.

- Collaborate with HR and Learning & Development to create training programs that enhance the skill inventory.

- Monitor and evaluate the effectiveness of training programs and adjust strategies as needed.

Skill Inventory Management:

- Maintain an accurate and up-to-date skill inventory, ensuring visibility of resource capabilities and availability.

- Use data-driven insights to inform resource allocation and identify skill gaps.

- Support the presales team with bid queries by providing detailed information on resource availability and skills.

Team Leadership:

- Lead, mentor, and develop the resource management team, fostering a high-performance culture.

- Conduct regular performance reviews and provide coaching and feedback.

- Promote professional development and continuous improvement within the team.

Collaboration and Communication:

- Build and maintain strong relationships with key stakeholders, including project managers, business leaders, and HR.

- Facilitate regular meetings to discuss resource planning, address issues, and ensure alignment with business goals.

- Act as the primary point of contact for resource management-related inquiries and escalations.

Overall Key Skills and Qualifications:.

- Bachelor's degree in business administration, human resources, or any related field.

- Master's degree or relevant certification is preferred.

- Minimum 10 years of relevant experience in WFM / RMG functions in IT Industry is a must.

- Leadership: Strong leadership and team management skills, with a proven ability to drive performance and foster a collaborative environment.

- Analytical Skills: Strong analytical and problem-solving abilities, with experience in using resource management tools and software.

- Forecasting and Budgeting: Proven experience in resource forecasting, budgeting, and financial planning.

- Project Management: Understanding of project management principles and methodologies.

- Communication: Excellent interpersonal and communication skills, with the ability to interact effectively with stakeholders at all levels.

- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.