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3 TaskUs Quality Supervisor Jobs
Quality Supervisor
TaskUs
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Calculation of monthly audit targets and work distribution amongst quality analysts (QAs)
- Drive audit target completion
- Gather inputs from QAs and basis audits for briefings and training needs identification
- Create daily briefing documents for the TLs to cascade to the floor for continuous improvement
- Report performance for aligned span on a daily/weekly/monthly basis
- Based on common customer concerns, suggest process/system improvements with quantified improvement opportunity
- Attend the weekly business review with Campaign TL/OM/client
- Coordinate with training to develop training needs analysis
- Participate in strategic projects for the campaign/LOB Interview, onboard, and train new QAs
- Train aligned span on use of quality tools and analysis from time to time, or as planned by the organization
- Complete weekly coaching sessions with the QAs Complete audit-over-audits for the QAs on the team
- Maintain performance stack rank for QAs; complete quarterly performance reviews and career pathing conversations
- Maintain data related to audits, calibrations, audit-over-audits
- Conduct cross-functional calibration sessions for QAs, Ops, and training
- Maintain change management log for the quality form and rubric
- Drive quality initiatives, contests, and campaigns for the assigned span
- Be updated on process/product knowledge and serve as SME for the campaign/LOB
- Ensure knowledge update of the aligned span
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Quality Supervisor roles with real interview advice
What Quality Supervisor at TaskUs are saying
Rating based on 6 Quality Supervisor
reviews
Anonymous · Customer Success, Service & Operations
in New Delhi
Likes
Work life balance
- Salary - Excellent
+5 more
Dislikes
Restrictions too many things
Quality Supervisor salary at TaskUs
reported by
27
employees
with 2-7
years exp.
₹3.8
L/yr - ₹7.5
L/yr
86%
more
than the average Quality Supervisor Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.6k employees
Flexible timing
Rotational Shift
No travel
Day Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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