Manager Quality|| Immediate Joiner

IGT Solutions hiring for Manager Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at swapnil.gupta@igtsolutions.com- 7042379178

Job Responsibilities: Content Moderation Experience Must have.

• Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
• Should have time and people management skills
• Client/Stakeholder management to drive and influence improvement objectives
• Quality Activities - Documentation for Transaction Monitoring
• Facilitate the sharing of best practices and implement them and drive performance benchmarking
• -Keeping Track on Process Trends
• Can identify process end to end and identify improvement opportunities basis broken links
• -Analyze and Report Trends in Agents/Process performance
• -Implement corrective action plans as and when required
• -Participate in quality systems improvement activities using six sigma methodologies
• -Recommend initiatives to improve transaction Quality through new quality tools and Motivational
• Dip check compliance - Weekly basis
• Calibration compliance - Weekly basis
• Weekly and Monthly reports - Weekly and Monthly basis
• Identify bottom Quartile and steps to improve them.
• Analyze and Report Trends in Agents/Process performance
• Knowledge, Skills, Other abilities:
• Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills in English.
• Organized and Methodical.
• Target and deadline driven.
• Sound knowledge of MS Office (Specially Excel, Word and PPT)
• Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds