Head Quality - Travel Experience

Role & responsibilities

IGT Solutions hiring for Head Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at sameer.gandhi@igtsolutions.com Also, May please find the below Job description and specifications for your reference. Job Responsibilities: Travel Experience with GDS knowledge preferred .

• Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
• Should have time and people management skills
• Client/Stakeholder management to drive and influence improvement objectives
• Quality Activities - Documentation for Transaction Monitoring
• Facilitate the sharing of best practices and implement them and drive performance benchmarking
• -Keeping Track on Process Trends
• Can identify process end to end and identify improvement opportunities basis broken links
• -Analyze and Report Trends in Agents/Process performance
• -Implement corrective action plans as and when required
• -Participate in quality systems improvement activities using six sigma methodologies
• -Recommend initiatives to improve transaction Quality through new quality tools and Motivational
• Dip check compliance - Weekly basis
• Calibration compliance - Weekly basis
• Weekly and Monthly reports - Weekly and Monthly basis
• Identify bottom Quartile and steps to improve them.
• Analyze and Report Trends in Agents/Process performance
• Knowledge, Skills, Other abilities:
• Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills in English.
• Organized and Methodical.
• Target and deadline driven.
• Sound knowledge of MS Office (Specially Excel, Word and PPT)
• Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.