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2 Wipro Quality Assurance Analyst Jobs

Quality Assurance Analyst - L2

3-7 years

₹ 4.6 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Quality Assurance Analyst - L2

Wipro

posted 24d ago

Job Role Insights

Flexible timing

Job Description

About The Role :

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account.

Do
  • Conduct process quality audits as per plan
  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.


  • Deliver

    No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets
    Compliance % as per audit reports ?? zero misses2.Process ComplianceCase targets ?? 2 hours/ week logged to be updated with the process

    Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Quality Assurance Analyst roles with real interview advice

    What Quality Assurance Analyst at Wipro are saying

    3.7
     Rating based on 21 Quality Assurance Analyst reviews

    Likes

    Wipro campus Gopanpally

    • Job security - Good
    • +2 more
    Dislikes

    Worst account is UBER process. The policies are Stupid and meaningless. The work culture is worst. Leadership is so so worst and terrible people. The reason I left the organisation. Overall I’d never recommend anyone to join that account/process

    • Salary - Bad
    • +1 more
    Read 21 Quality Assurance Analyst reviews

    Quality Assurance Analyst salary at Wipro

    reported by 169 employees
    Lock Unlock
    ₹1.9 L/yr - ₹8 L/yr
    31% less than the average Quality Assurance Analyst Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 53.5k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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