Hiring Quality Analyst For voice process | Justdial | Coimbatore

Dear Aspirants,

We have opening for Quality analyst / Sr. Quality analyst in Justdial. Please go through the requirement.

Only experience in Voice operation quality analyst can apply for this role.

Roles & Responsibilities:

• Conduct a various process Quality audits as per the guidelines & sharing feedbacks on real time basis.
• Prepare findings from the report and share it with the Managers on daily /weekly and monthly as required.
• Conduct weekly analysis to identify the error trends. Conduct a root Cause Analysis & publish the error trends, implement actions plans to reduce the red flags.
• Participate in weekly call calibrations.
• Conducting refresher sessions based on evaluations.
• Coaching to be provided for BQ executives
• Mock certifications to be conducted for new joiners.

For more details Contact - Sathyamoorthy - Asst. Manager HR - 9566877735 - sathya.g1@justdial.com