Quality Analyst

1. Assess sample calls for pre-defined audit monitoring as criteria
2. Adhere to the sample guideline set by the organization
3. Ensure completion of assessment target on timely basis
4. Ascertain coaching needs are identified in briefings & training
5. Monitor the impact of the briefings basis identified efficacy
6. Monitor the impact of training content basis identified efficacy
7. Conduct documentation and reporting as per timelines & formats
8. Carry out calibration with stakeholders as per agreed process
9. Identify, escalate risks & quality issues for efficient resolution
10. Create quality reports as per organization standards
11. Meet the quality operation & standard reporting requirements 5 to 10 Years

Skills & Competencies :

1. Knowledge of quality standards and processes
2. Planning skills
3. Communication skills
4. Liasioning skills
5. Team management sk