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4 Hexaware Technologies Quality Analyst Jobs

Quality Analyst - Domestic Voice process

1-6 years

₹ 2.25 - 3.5L/yr

Navi Mumbai

4 vacancies

Quality Analyst - Domestic Voice process

Hexaware Technologies

posted 3d ago

Job Description

Dear Candidate,


Greetings from Heaxaware - BPS!


We are hiring Quality Analyst/Senior Quality Analyst for Navi Mumbai location


Role & responsibilities:

  • Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
  • Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement
  • Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance
  • Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience.
  • Required to provide detailed analysis for escalations, product and process changes/launches.
  • Coordinate for calibration sessions and adherence towards enhancing calibrated process performance.
  • Execute and follow-up on the Coaching & Action Plans.
  • Work on the latest quality tools.
  • Ensure Learning and delivery through implementation of Quality tools as Lean, Kaizen and Six Sigma for achieving internal and client goals on process quality performance.
  • Performance Analysis depending on client & process requirements.

Interested, Please share your updated resume at matildad@hexaware.com/Whatsapp - 9082299130.



Employment Type: Full Time, Permanent

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What Quality Analyst at Hexaware Technologies are saying

3.9
 Rating based on 43 Quality Analyst reviews

Likes

If the person is capable enough to handle the next level job role then hexaware gives chance to their employees to get promoted for next level as an acting role. Their performance are closely monitor and gets promoted to next level.

  • Skill development - Good
  • +3 more
Dislikes

Post shift training or sessions

Read 43 Quality Analyst reviews

Quality Analyst salary at Hexaware Technologies

reported by 252 employees with 1-5 years exp.
Lock Unlock
₹1.1 L/yr - ₹6.8 L/yr
23% less than the average Quality Analyst Salary in India
View more details

What Hexaware Technologies employees are saying about work life

based on 6k employees
63%
72%
66%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hexaware Technologies Benefits

Submitted by Company
Group Mediclaim Insurance
Skill Upgradation
Paid time off
Rewards and Recognition
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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Hexaware Technologies Navi Mumbai Office Locations

View all
Navi Mumbai Office
Headquarter
Hexaware Technologies Ltd, 152,Millennium Business Park, Sector lll, ‘A’ Block, TC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710
Navi Mumbai Office
Hexaware Technologies Ltd., 152, Millennium Business Park, Sector - lll, ‘A’ Block, TTC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710

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