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1 Egon Zehnder International Quality Analyst Job
Quality Analyst
Egon Zehnder International
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Quality planning : Recommend, implement and monitor preventative and corrective actions to reduce the error count and improve the teams overall quality score
- Quality audits : Perform audits to ensure quality of information entered in the database is free from error
- Quality review : Based upon performance, identify team members and conduct quality review meetings
- Team queries : Address team queries to ensure data entered in the database is in sync with office guidelines/ global data standards
- Team huddle : Prepare data and conduct team huddle including:
- Transfer knowledge - refresher/ new guidelines received from offices
- Share best practices to avoid errors
- Present business case on client feedbacks and possible ways of avoiding them
- Reporting : Compile and publish reports as per the process requirements
- Process training : Conduct knowledge transfer sessions with new joiners and help them go live
- Interact with clients : Communicate directly with client w.r.t query/ clarity on request instructions
- Manage client escalations: RCA of customer complaints, taking correcting actions, sharing of feedback with concerned team members and sharing the closure report with the stakeholder
What will you need to succeed?
- Personality: Self-driven, result-oriented with a positive outlook and having attention to detail. A natural forward planner who critically assesses own performance
- Quality Focus: Adhere to quality standards and be quality conscious. Must possess strong attention to detail and problem-solving ability
- Strong Client Focus: Understand client s requirement and believe in Client first always
- Team Player: Adapt to team and collaborate
- Communication Skills: Strong verbal and written communication
- Flexible to work in shifts: Morning (7:00 am to 4:00pm) and Evening (3:00pm to 12:00pm)
- Work from office: Should be ready to work from office as per the company policy
- Educational Qualification: Graduate
- Additional Certifications (preferred): Six Sigma, Continuous Process Improvement, Quality Management
Employment Type: Full Time, Permanent
Functional Areas: Other
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50%
25%
25%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Quality Analyst at Egon Zehnder International are saying
Rating based on 1 Quality Analyst
review
Anonymous · Business Process Quality
in Gurugram
Likes
Nice work culture
Dislikes
Less pay
Read 1 reviewQuality Analyst salary at Egon Zehnder International
reported by
16
employees
₹2.5
L/yr - ₹4.5
L/yr
18%
less
than the average Quality Analyst Salary in India
View more details
What Egon Zehnder International employees are saying about work life
based on 108 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Egon Zehnder International Benefits
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