Quality Analyst

Job Description_QA
Job Description:

• Should able to provide effective feedback
• Should participate client calibrations
• Should have fair knowledge of KPIs
• Conduct team huddles and meetings to discuss operational updates
• Advocate and follow organizational policies and procedures
• Ensure all client deliverables met within timelines
• Ensure productivity/quality enhancement and process meet all metrics
• Should have good knowledge on how to drive NPS.

Basic Requirement:

• Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
• Good Communication Skills Verbal & Written(Comprehension)
• Good Customer Handling Skills
• Needs to have ability to adapt to perpetual changes as per Business requirement.
• Flexible for 24X7 Shifts
• Good Knowledge of Inbound Quality operations
• Good Knowledge of excel
• Ability of analysing information and evaluating results to choose the best solution
• Ability to quickly and efficiently assimilate process knowledge
• Detail & result oriented, self-motivated with good analytical skills
• Excellent communication and interpersonal skills including English language skills
• Professional in conduct/behaviour, appearance, and communication
• Ability to work in teams
• Should not have any commitments part time courses, tuitions
• A bachelor's degree in any stream