Quality Analyst

Customer Operations Senior Analyst
India- Pune | Full-time (FT) | Customer Operations |

Shift Timings Flexible 24x7

Specialization International BPO, CHAT Process
eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.
Job Description:

• Should able to provide effective feedback
• Should participate client calibrations
• Should have fair knowledge of KPIs
• Conduct team huddles and meetings to discuss operational updates
• Advocate and follow organizational policies and procedures
• Ensure all client deliverables met within timelines
• Ensure productivity/quality enhancement and process meet all metrics

Basic Requirement:

• Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
• Good Communication Skills Verbal & Written(Comprehension)
• Good Customer Handling Skills
• Needs to have ability to adapt to perpetual changes as per Business requirement.
• Flexible for 24X7 Shifts
• Good Knowledge of Inbound Quality operations
• Good Knowledge of excel
• Ability of analyzing information and evaluating results to choose the best solution
• Ability to quickly and efficiently assimilate process knowledge
• Detail & result oriented, self-motivated with good analytical skills
• Excellent communication and interpersonal skills including English language skills
• Professional in conduct/behavior, appearance, and communication
• Ability to work in teams
• Should not have any commitments part time courses, tuitions

Preferred Qualifications
- Graduation in any stream.

About eClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.

Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About Customer Operations

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.