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8 QS Quacquarelli Symonds Jobs

Student Engagement Associate

0-1 years

Bangalore / Bengaluru

1 vacancy

Student Engagement Associate

QS Quacquarelli Symonds

posted 28d ago

Job Role Insights

Flexible timing

Job Description

As a Student Engagement Associate, this is what youll be doing:

  • To execute the lead qualification activities for QSA via Calls, Email and other Channels supported by usage of CRM.
  • To aid conversion from lead to application by identifying high potential leads.
  • To contribute to continuous improvement of processes within scope of responsibility.

Role responsibilities:

Performance:

  • Responsible for qualifying assigned leads through CRM as per agreed process and protocol.
  • Liaise with designated colleagues and ensure appropriate handover of leads.
  • Ensure call and email protocols are adhered throughout the lead qualification process.
  • Lead Management through use of CRM.
  • Continuously drive to reduce waste in the processes, by analysing (speaking with) data and recommending improvements to relevant colleagues.

Day to day responsibilities include:

  • Call/email leads for different regions.
  • Verification and matching:

- Program of interest and Qualifying criterion (Bachelors, GMAT etc.)

- Explain financial commitment.

- Explain credits, scholarships etc.

- Nurture and counsel lead to next stage of the process.

- Any other such verification required as part of the project scope.

  • Follow up with candidates in a timely manner and handle exceptions.
  • Meet daily/weekly/monthly call targets.
  • Ensure QA processes and protocols are followed while qualifying leads and updating the CRM.

Key skills and experience:

  • Bachelors degree or equivalent.
  • Fresher or experienced with excellent communication skills.
  • Ability to work under pressure - with a high sense of urgency.
  • Detail oriented - ability to perform processes as per pre-defined design.
  • With strong Service Mindset.
  • Team player.
  • Open to Flexible Work-Shift Arrangements (whether for Morning, Afternoon or Late evening Shifts).
  • Result oriented.
  • Strong knowledge on Higher Education Services.
  • Customer focus.
  • Attitude for excellence.
  • Communication and building relationship.

(6 months contract)


Employment Type: Full Time, Temporary/Contractual

Read full job description

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What people at QS Quacquarelli Symonds are saying

What QS Quacquarelli Symonds employees are saying about work life

based on 68 employees
82%
96%
67%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

QS Quacquarelli Symonds Benefits

Submitted by Company
Work From Home
Team Outings
Health Insurance
Submitted by Employees
Work From Home
Health Insurance
Soft Skill Training
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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