Senior Manager - Learning & Development (4-10 yrs)

About Us:

QI Spine Clinic is India's first multi-specialist team dedicated to comprehensive spine care, utilizing advanced AI and Data Intelligence. We have been ranked #1 by the Times Health Survey for the accurate diagnosis and non-surgical treatment of back & neck pain, in both chronic and severe cases.

Founded in 2011, QI Spine Clinic has a total of 22 clinics, spread across 5 major cities (Mumbai, Pune, Bangalore, Delhi NCR, and Hyderabad) in India.

We are the world's only full stack spine specialized healthcare player providing care through an app for patients, through in-person and video consultation at clinics supported by a team of more than 200 doctors.

Job Summary:

The Learning & Development is a strategically important function within QI Spine. The Manager/ Senior Manager - L&D will be responsible for developing and implementing an organisation wide Learning & Development strategy that facilitates and drives individual development and capability building in line with organisation requirements. The position will involve collaborating effectively with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals.

Responsibilities:

- Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the institution; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level;

- Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of inhouse training sessions, enrolment in online learning programs, mentoring, self-learning, and other methods as appropriate;

- Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified; - Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery;

- Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate;

- Organizing and anchoring the New Hire Orientation program to enable easy settling-in and acculturalization of new joinees;

- Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended.

- Tracking L&D related data and generating regular MIS reports as required;

- Maintaining a keen understanding of learning & development trends, developments and best practices.

Qualifications

- Must have at least 6 years of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness.

- Previous experience from retail/ aviation/ hospitality industry is a must.

- High quality written and verbal communication skills, strong listening skills;

- Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization- Demonstrated success in implementing innovative training techniques and learning technologies, in multiple areas including managerial and leadership development areas;

- Experience in conducting organizational, program level, and individual needs analysis to identify learning and development needs; experience in running targeted development programs;

- Good knowledge of the training/learning related offerings available in the market, including relevant training organizations and service providers;

Reporting

- This position would be reporting into VP - People & Culture

Benefits/Perks

- Opportunity to work in industry leading healthcare

- Medical Insurance Benefits

- Discounts on products and services