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15 Qatar Airways Jobs
Customer Services Supervisor Contact Centre
Qatar Airways
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the role:
We are currently recruiting for Customer Services Supervisor for Customer Contact Centre in Ahmedabad, India
As Customer Services Supervisor, you will be responsible to supervise a team alongside you will also be responsible in providing service excellence to customers through telephone, e-mail, fax, web chat or in person in order to achieve customer satisfaction, sell Qatar Airways products and generate revenue and take all possible measures to avoid loss of revenue
Your specific responsibilities will include:
Trains the existing team members and train new members on QR product, policies, and procedures
Monitors daily workflow and ensures that correct procedures are followed
Identifies system and workflow improvements to enhance the team's efficiency
Coaches and guides less experienced team members
Evaluates calls and shares feedback with agents
Provides feedback to agents to support their performance improvement including preparing probation reports
Responsible for revenue generation through agents selling, cross-selling and upselling
Generates and maintains necessary reports as requested
Analyses team reports to assist in identifying areas training needs to improve team performance
Meets all team KPIs as outlined in CC KPI scorecard
Handles customer calls that have been escalated by customer service agents to solve the passenger issues
Provides floor presence to check and assist staff whenever required and guide the staff through complex situations
Assists passengers and travel agencies with complex queries regarding all QR products and services
Ensures fraud checks are completed as required
Supervises shift personnel in daily operations, upsell products services
Handles complaints cases immediately as per company policies
Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training specific and Qatar Airways products and policies
We have a team of experts and industry professionals who will support and work with you through-out your training journey
If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law
If you have what it takes to deliver the best, then this opportunity is for you
Be part of an extraordinary story
Your skills
Your imagination
Your ambition
Here, there are no boundaries to your potential and the impact you can make
Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and Experience You have the chance to be a part of our future, and build the life you want while being part of an international community
Our best is here and still to come
To us, impossible is only a challenge
Join us as we dare to achieve whats never been done before
Together, everything is possible
Qualifications
About you
The ideal candidate for this role will have the following qualifications:
You must be willing to relocate or to be based in Ahmedabad
Education background and Experience Bachelor Degree or equivalent
Overall experience of 5 years with at least 3 years as Team Leader
Contact Centre background and experience managing Airline/ Travel industry operations
Strong leadership quality having managed 10 to 12 or more team members
Strong knowledge of reservation and ticketing
Experience of GDS, particularly Amadeus
Having completed IATA or airline Basic Tariff course is preferred
Must have supervisory or leadership experience and ability to take ownership and see tasks through to competition
Customer focused and always drives customer satisfaction when responding to customer enquiries and calls
Flexible to work on shifts
Can work under pressure
About Qatar Airways Group
Our story started with four aircraft
Today, we deliver excellence across 12 different businesses coming together as one
Weve grown fast, broken records and set trends that others follow
We dont slow down by the fear of failure
Instead, we dare to achieve whats never been done before
So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story
A story of spectacular growth and determination
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Employment Type: Full Time, Permanent
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What people at Qatar Airways are saying
Rating based on 3 Customer Service Supervisor
reviews
Anonymous · Other
in Ahmedabad
Likes
nothing Nothing Nothing Nothing Nothing
Dislikes
everything Everything Everything Everything Everything
- Salary - Bad
+6 more
Customer Service Supervisor salary at Qatar Airways
reported by
11
employees
with 10-16
years exp.
₹7
L/yr - ₹21.4
L/yr
152%
more
than the average Customer Service Supervisor Salary in India
View more details
What Qatar Airways employees are saying about work life
based on 547 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Qatar Airways Benefits
Job Training 
Free Transport 
Health Insurance 
Soft Skill Training 
Cafeteria 
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