Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

QAD

Compare

3.8

based on 67 Reviews

12 QAD Jobs

Customer Success Manager (Japanese Speaker)

QAD India Pvt Ltd

3.8

based on 67 Reviews

2-7 years

Mumbai

1 vacancy

Customer Success Manager (Japanese Speaker)

QAD

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Analytical Chemistry ERP Systems Japanese Language Operational Excellence QAD

+ 2 more

Job Description

QAD is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions. You will serve as a trusted advisor, guiding customers throughout their journey with QAD, from onboarding and adoption to expansion and renewal. This role requires a strategic thinker passionate about customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships.

The CSM will drive additional value for the customer by proposing new items in the form of additional products or scope, increased users, upgrades, and services to install base customers. In addition, they will serve as an executive escalation resource, a primary information source for the install base customers, and a customer liaison for all QAD functions - Services, support, R&D, and sales.

Responsibilities:

Drive Customer Success:
- Develop and execute comprehensive Customer Success Plans tailored to individual customer needs and business objectives.
- Proactively monitor customer health, identify potential risks, and implement mitigation strategies.
- Conduct regular Strategic Business Reviews to assess progress, align priorities, and uncover new opportunities.
- Champion customer adoption of QAD solutions by driving the creation and execution of effective adoption plans.
- Ensure customers realize tangible business value and achieve desired outcomes from their QAD investment.
Build Strong Customer Relationships:
- Cultivate trusted advisor relationships with key customer stakeholders, including executive sponsors.
- Serve as the primary point of contact for assigned accounts, providing exceptional support and guidance.
- Proactively engage with customers through various channels, including on-site visits, phone/video calls, webinars, and online communities.
- Act as a customer advocate within QAD, effectively communicating customer feedback and needs to internal teams.

Drive Growth and Expansion:
- Identify and pursue opportunities to expand customer usage of QAD solutions and services.
- Collaborate with sales and marketing teams to develop and execute targeted upsell and cross-sell strategies.
- Proactively generate leads for new business opportunities within existing accounts.
Operational Excellence:
- Maintain accurate and up-to-date customer records and documentation.
- Contribute to the development and refinement of customer success methodologies and best practices.
- Actively participate in internal knowledge sharing and team collaboration.
- Serves as customer liaison for all QAD functions - Renewals, Services, Support, R&D, and Sales.

3+ years of experience in a customer-facing role within the software industry, preferably in ERP or supply chain solutions.
Japenese Language speaker mandatory
Proven track record of successf

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Success Manager roles with real interview advice