Senior IT System Manager (8-10 yrs)

Job Title : Senior IT System Manager

Work Experience : 8+ years

Job Type : Remote

Main job tasks :

- Yearly System Management Activities.

- Monitoring the day-to-day usage, operation and maintenance of the SSS IT system.

- Validation of IT systems and application service.

- Ensure that the computer system is in compliance with internal and external regulatory bodies requirements.

- Prepare user requirement specifications for system.

- Manage incidents & Problems.

- Handle Change Management (Change Request/Deviation)

- Maintain servers and support server patch management activities as necessary.

- Deployment of New Site Servers.

- De-commissioning of old Site Servers.

- Monitor the effectiveness of the incident and problem management process, make recommendations for improvements.

Scope of Authority :

- Assigned acts of authority (QMS requirements) - also include information on independence and decision-making authority

Other areas of responsibility :

- Must work independently without supervision from manager and only guidance will rarely be required from time to time. Also, the employee might mentor/coach employees in the same area of specialty.

- Work with System/Business/Product Owner on the future strategy and initiatives across the system

- Often required to convince others with a mutual interest with an interest to accept and adopt new concepts, practices and approaches

- Strong collaboration with project team.

- Demonstrated ability to identify best practices and improvements in methods, techniques approaches etc. in Service Management.

- Excellent decision-making capabilities.

- Excellent communication on the contractual terms for the services offered and ability to change based on the business needs.

- Encouraged to innovate new ways to provide better and improvised solution to partners for all the deliverables on time.

- Complexity of business solutions are sometimes in our own job area and sometimes across the department.

- With time and with our growth managing change and innovation becomes increasingly difficult. Hence to improve our processes, faster & cheaper deliverables, it very important that we constantly innovate.

- For an effective response to our changing environments, we are in utmost need to think about innovative ideas to retain our knowledge in a very structured way.

Knowledge, skills and experience :

Education : Bachelor's degree in computers/Electronics/or Equivalent degree

Experience :

- 8-10 years of experience in IT and Pharmaceutical industry, handling GxP systems or project, Incident, problem & Change management.

- Knowledge of and experience with external parties, primarily with customers, vendors and consultants.

- Knowledge of and experience with regulatory requirements (e. GMP, 21 CFR Part 11)

Personal skills :

- Good interpersonal skills

- Good team player

- Ability to collaborate and communicate with external parties (vendors), stakeholders.

- Excellent communication skills, oral and written in English