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2051 PwC Jobs

Associate_Support Engineer_C&C_TRS

2-4 years

Gurgaon / Gurugram

1 vacancy

Associate_Support Engineer_C&C_TRS

PwC

posted 6hr ago

Job Description

Tax
Industry/Sector
Management Level
Associate
& Summary
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

In tax regulatory at PwC, you will focus on monitoring and interpreting tax regulations and legislation. In this field, you will provide advice and guidance to clients on the impact of regulatory changes, helping businesses stay compliant with tax laws and regulations and adapt their tax strategies accordingly.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Responsibilities
Actively managing the ticketing system and monitor the response and resolution SLAs for received tickets
L1 ticket handling
o Responding to the client tickets with acknowledgement
o Conducting troubleshooting sessions with client
o Sharing updates proactively
o Resolution as per SLA
o Closure of tickets as per SLA
L2, L3 ticket handling
o Responding to the client tickets with acknowledgement
o Understanding and analyzing the problem
o Troubleshooting on the application or in the backend database or coordinating with the application development team for the fix in the application
o Communicating the timeline and resolution as per SLA
o Closure of the ticket as per SLA
Responding to client s training queries regarding application s functioning and usage
Playing the role of first point of contact for the support desk and routing of tickets to various teams internally as applicable
Managing the tickets from multiple clients and prioritizing tickets based on SLA, severity
Receiving and acknowledging the feedback from clients and routing to various teams internally as applicable
Timely reporting of ticket status to internal stakeholders
Coordinating with other support team members for ensuring the timely resolution of tickets as a whole
Maintaining support documentation proactively such as FAQ, manuals, support collaterals etc.
Coordinating with application development team for following up on the L3 ticket deadlines and closure of tickets
Coordinating with vendors for getting query resolutions as per SLA, where applicable
Mandatory skill sets
Tech Support Engineer
Preferred skill sets
Tech Support Engineer
Years of experience required
24 Years
Education qualification
(C.S. / I.T.) B.E. / B.Tech./ MCA / MCS
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required Master of Engineering, Bachelor of Technology, Bachelor of Engineering
Degrees/Field of Study preferred
Certifications (if blank, certifications not specified)
Required Skills
Support Engineering
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Business Strategy, Client Management, Communication, Compliance and Standards, Complying With Regulations, Corporate Tax Planning, Emotional Regulation, Empathy, Financial Accounting, Inclusion, Intellectual Curiosity, Optimism, Preparing Tax Documents, Project Resource Management, Regulatory Change Management, Regulatory Compliance Consulting, Reviewing and Verifying Financial Documents, Stakeholder Engagement, Tax Accounting, Tax Compliance, Tax Documentation, Tax Research {+ 1 more}
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?

Employment Type: Full Time, Permanent

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Prepare for Support Engineer roles with real interview advice

People are getting interviews at PwC through

(based on 861 PwC interviews)
Campus Placement
Job Portal
Referral
Company Website
Walkin
Recruitment Consultant
29%
28%
15%
6%
2%
2%
18% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at PwC are saying

4.0
 Rating based on 1 Support Engineer review

Likes

A better place to work and maintain good work left balance.

Dislikes

Nothing to dislike

Read 1 review

Support Engineer salary at PwC

reported by 4 employees
₹5.3 L/yr - ₹7.2 L/yr
At par with the average Support Engineer Salary in India
View more details

What PwC employees are saying about work life

based on 8.5k employees
75%
89%
58%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

PwC Benefits

Submitted by Company
Staff discounts
Professional Memberships
In-house learning tools
Referral Bonuses
Corporate Plan
Buy more leave! +7 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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PwC Gurgaon / Gurugram Office Locations

View all
Gurgaon Office
Building 10,, Tower C, DLF Cyber City Gurgaon
Haryana 122002
Gurgaon Office
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