Manager_Travel Management_Business Services Corporate

• Act as the single point of contact for all Travel Related services like Rail/Air/ Visa/Hotel/ offsite and partner meets
• Develop & support strategic policies and programs for corporate travel
• Study operations of alternate service providers/options to make suitable informed judgment on price, terms and conditions.
• Handle and oversee all travel arrangements (air, lodgings etc.) and operations
• Gather and analyze internal requirements, liaise with vendors for best service offerings and provide suggestions / recommendations to LOS/ IFS team requester [rates/ contract terms/ retention clause etc].
• Manage relationships with travel agencies, airlines, hotels and vendors
• Negotiate for costing with the third party [Travel management organizations] to ensure that they are within the limits of the budgeted amount and formulate terms of contracts with the contractors in alignment to PwCs vendor management process.
• Provide advice on travel documents, insurance, import/Visas etc
• Ensure compliance in all aspects of travel procedures
• Facilitate the entire process of Travel as per the contract [escalation matrix] from the time of the request to the closure of the billing.
• Provide timely, accurate, and comprehensive communication to both the requester and vendor during off sites and partner meet
• Oversee and coordinate communication efforts with the third party to ensure uninterrupted services for the employees
• Drive continuous improvement of travel programs
• Drive operations as per the Internal PwC policies
• Work closely with Internal Audit and to work on the areas highlighted by them to ensure these are not repeated

• Work towards ensuring customer service by assisting/ handling any events related queries by coordinating with the responsible internal teams/ stakeholders.
• Resolve vendor or supplier grievances and develop and build strong relationships with third party vendors [travel management companies].

• Maintain an MIS for vendor details [including total number of transactions , airlines sales volume , LOS sales ]
• Analyses data and provides reports to senior management on the expenses, trends and recommendations for cost reduction in the hotel and event related services.

• Purpose of the Interaction
  • Internal Stakeholders
  • To provide assistance in the Itinerary selection as per the requirements and facilitate the entire process by providing options. Seek partner approvals
  • Finance Team
  • To coordinate with finance team to facilitate and validate vendor invoices and highlighting any delay in receiving payments to ensure timely payments. To raise PO for advance payment requirements and ensure timely clearances of the invoices.
  • Procurement
  • To work together with the procurement team for the Event vendor identification process to optimize cost while balancing quality

• Purpose of the Interaction
  • External vendors [ Travel Agencies]
  • To identify appropriate service providers; negotiating pricing terms and conditions and coordinate with existing vendors for renewal of contracts on an annual basis; clarify any process, policy and system related queries and resolve them.
  • Ensure billing belated deliverables are met with in timely fashion.
• Billing
  • Oversee timely payments to contractors as per the SOPs and highlight any areas that require corrective action in order to facilitate the payment process smoothly.
  • Set timelines with vendors for bill receipt in desired format in stipulated time frame.
  • Verify the covering sheet in accordance with contract
  • Good knowledge of excel and will be responsible for entire payment reconciliation to the vendors.

Degrees/Field of Study required Bachelor of Commerce, Master of Business Administration, Bachelor in Business Administration Degrees/Field of Study preferred Records Management, Travel Management Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Coaching and Feedback, Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Creativity, CrossFunctional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Embracing Change, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering