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2132 PwC Jobs

Manager - MIM - IFS

7-11 years

₹ 12.23 - 45L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Manager - MIM - IFS

PwC

posted 4d ago

Job Description

Summary
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

Those in application security at PwC will be responsible for providing security services to development teams including code scanning, readiness testing, and penetration testing to enable application teams to build and deploy secure applications in Production. You will utilise a riskbased methodology and "shiftleft" approach to engage early in the software development lifecycle.
 
Summary
The Global Major Incident Management Team (MIM) Is responsible for the Major Incident process for a 24/7 IT   department across the Globe. The MIM Team shall execute the Incident Management process for all critical incidents to   mitigate impact.
 
Responsibilities
Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas
Making enhancements to the major incident process and communication;
Owning major incidents throughout their lifecycle as per the major incident process;
Providing regular updates on major incidents to executive level stakeholders;
Performing reviews of active, historical incidents;
Conducting post major incident case review to identify trends and opportunities for improvements across
the IT functions;
Communicating known issues or trends proactively to the Service Desk and other functions as needed;
Partnering with the Service Desk Leader to review daily queue stats and tickets in order to identify potential
chronic issues;
Coordinating, creating, and maintaining knowledge management articles and new knowledge base articles;
Leading the resolution of critical issues;
Coaching team members to identify and resolve issues; and,
Identifying and building stakeholder relationships to increase confidence and participation in the Major
Incident Process.
Excellent analytical skills and ability to ask probing questions and drive logical problem solving.
Demonstrate strong interpersonal skills to interact and motivate others.
Complex, large enterprise business environment experience is required
Ability to effectively communicate with people with a wide range of skills, experience, cultures and capabilities
Leading training sessions to upscale stakeholders and consumers of the Major Incident Process.
Working with ServiceNow developers to enhance the platform to align with Major Incident process
enhancements.
Leading Global Major Incident Management Process Governance and driving alignment with Territory
Major Incident teams.
Perform detailed data analysis on Major Incident KPIs to provide visualizations and presentations to
executive level stakeholders.
The Major Incident Manager is expected to use the business/technology knowledge to execute the Major Incident
Management process for all critical incidents to mitigate impact and reduce the time to restore business services.
This includes Establishing the means to resolve the incident and restore business services as rapidly as possible and driving all activities to make that occur.
Ensure that the appropriate communications are sent to senior leadership keeping them advised of the
incident and of the client impact.
Making decisions required to reduce client impact.
Offhours oncall rotations resulting in work across one or more shifts in a 24x7x365 operational team. Manage
escalation notification and rapid communications to all senior executives and stakeholders across the company.
 
Mandatory skill sets
experience in progressive roles focused on leading the resolution of major incidents in a complex IT environment.
Preferred skill sets
experience in progressive roles focused on leading the resolution of major incidents in a complex IT environment.
Certification(s) Preferred
ITIL Foundations Certification
AZ900 Microsoft Azure Fundamentals Certification
PL300 Microsoft Certified Power BI Data Analyst Associate
ServiceNow Microcertifications for ITSM and Now Intelligence
Years of experience required
7+ yrs of exp
Education qualification
Bachelors
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required Bachelor Degree
Degrees/Field of Study preferred
Certifications (if blank, certifications not specified)
Required Skills
Major Incident Management
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Security, Application Security Assessment, Azure Data Factory, Cloud Application Development, Cloud Security, Coaching and Feedback, Coding Standards, Communication, Creativity, Cybersecurity, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Endpoint Security, Forensic Investigation, Hosting Controllers, Inclusion, Information Security, Intellectual Curiosity, Learning Agility {+ 35 more}

Employment Type: Full Time, Permanent

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PwC Interview Questions & Tips

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Top PwC Manager Interview Questions

Q1. How to schedule thermal power after bundling with solar and wind?
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Q2. how to manage issues of team members within the team
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Q3. What came first - egg or chicken? Justify your answer with proof.
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What people at PwC are saying

3.4
 Rating based on 415 Manager reviews

Likes

Compensation is competitive to the market

Dislikes

No work life balance.. all projects planned eith very limited resources and tight timelines forcing team members to extend personal time gor work

Read 415 reviews

Manager salary at PwC

reported by 6.5k employees with 4-18 years exp.
₹13.3 L/yr - ₹50 L/yr
79% more than the average Manager Salary in India
View more details

What PwC employees are saying about work life

based on 8.5k employees
75%
89%
58%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

PwC Benefits

Submitted by Company
Staff discounts
Professional Memberships
In-house learning tools
Referral Bonuses
Corporate Plan
Buy more leave! +7 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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PwC Gurgaon / Gurugram Office Locations

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Gurgaon Office
Building 10,, Tower C, DLF Cyber City Gurgaon
Haryana 122002
Gurgaon Office
Building 8, Tower B,DLF Cyber City,Gurgaon Gurgaon
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