Senior Manager

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customersunderlying needs and desired outcomes

We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences

Professional and educational background

? 12+ years of relevant work experience post MBA; MBA from tier 1 business

school

? Preferred consulting background (Big 4 PC level / Accenture Strategy or ATK -

Tenured consultant level)

? Alternatively, industry background (B2C companies sectors of FS & Insurance,

or hospitality, travel, telecom, retail, health & wellness); requires more number

of relevant work ex years if from industry background

? Education from Tier I campuses IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS

If Tier

II IIT SOM / XIMB / NM a greater number of years of relevant work ex and

references required

Work Experience Areas

? Critical must-haves:

Market sizing and market entry strategy

Design of Customer Experience/ Customer Service design

Customer analytics (Segmentation, Sales, Marketing, Service) resulting in

clear business outcomes

Contact (Call) center design, conversion rate & process improvement

Business casing / business modeling experience

Multi-channel management, retail store operations management

Sales uplift / revenue growth

If from a consulting background, should have executed and lead small

teams on projects (such as market entry strategy, sales process design

to execution, digital channel sales uplift for a specific product line etc,)

? Good-to-haves

Experience with startups / front office technologies / payment solutions

Digital Marketing improvement

Loyalty program design and roll out

Marketing RoI improvement

Core Skills & Behaviors

? Strong analytical and problem-solving capability

? Excellent communication skills verbal, written, leadership communication

? Strong PPT and Excel skills

? Team leadership experience of leading 2-3 member teams (if consulting

background) and 5-8 member teams (if industry background)

? Interacting and effectively managing senior client stakeholders

? Willingness to stretch, high learning agility (comfort with learning at speed) and

can-do attitude

Mandatory Skill Set-digital transformation

Preferred Skill Set-digital Transformation

Year of experience required-8

Qualifications-MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Digital Transformation

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date