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2534 PwC Jobs
IN-Specialist 2_Finance Helpdesk_Customer Service and Experience Team
1-6 years
Gurgaon / Gurugram
1 vacancy
IN-Specialist 2_Finance Helpdesk_Customer Service and Experience Team
PwC
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.
Our Accounts Payable and Receivable team is responsible for performing collections activity and payment of debt activity. You ll focus on working with senior individuals to review and produce reports related to the accounts receivable and accounts payable accounts that will assist PwC in achieving monthly collection target amounts as well as ensuring timely payment of vendor invoices.
As a ServiceNow Central Service Desk Agent, you will be an integral part of our finance support team, responsible for providing exceptional service to endusers through the ServiceNow platform. You will handle incoming service requests, incidents, and inquiries for finance, utilizing your expertise and customer service skills to resolve issues efficiently. This role requires strong communication abilities, technical proficiency, and a commitment to delivering highquality support services to our PwC employees.
Service Request Fulfillment
- Process service requests submitted by endusers for the finance domain.
- Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs.
- Provide guidance and assistance to endusers on how to submit service requests and utilize selfservice features available through the ServiceNow portal.
Customer Service
- Deliver exceptional customer service by actively listening to endusers, empathizing with their concerns, and providing clear and courteous communication throughout the support process.
- Manage enduser expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions.
- Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence.
Documentation and Knowledge management
- Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base.
- Contribute to the continuous improvement of knowledge banks, learning logs, and selfhelp resources to empower endusers to resolve common issues independently.
- Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency.
Mandatory skill sets
ServiceNow, Finance helpdesk, Helpdesk Support
Preferred skill sets
Finance, handle finance queries
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Service roles with real interview advice
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What people at PwC are saying
What PwC employees are saying about work life
based on 9.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
View more benefits 
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