servicenow Lead BA

Work on ServiceNow - CSM module for user migration and assist business users on the migration planning. Should have knowledge of managing Integration requirements.
Design, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements.
Conduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements.
Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions.
Participate in ServiceNow-related and other projects, providing expertise and guidance on process improvements and implementation strategies.
Proven experience as a Business Analyst with a focus on ServiceNow implementation and configuration.
In-depth knowledge of ServiceNow platform capabilities, including CSM, IT Service Management, IT Operations Management, and IT Business Management.
Collaborate with teams to troubleshoot and resolve issues, identifying opportunities for improvement.
Hands-on experience with ServiceNow workflows, forms, business rules, UI policies, and other configuration elements.
Familiarity with ITIL framework and IT service management best practices.
Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and stakeholders.
A proactive and adaptable attitude, able to handle multiple priorities and meet deadlines in a fast-paced environment.
ServiceNow certifications are a plus.
Core Certification along with CSA
Routinely demonstrate solution details during development ensure rollout to production with business usage.
Demonstrate an ability to present ideas to multiple stakeholders and gain consensus for these ideas.
Ability to build relationships and work across geographies, cultures, and functions.
People management experience is preferrable.
Working experience in Safe, Scrum and Jira processes/methods.
Telecom domain knowledge preferred.
A certification in Business Analysis and Scrum will be a definite advantage
Follow agile methodologies to ensure quicker delivery (early realization of business benefits). Support regression and integration testing. Mentor and coach junior team members on technical and business knowledge of application(s).
Create and execute business scenarios (verification) for the solution developed
Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices
Works with the project manager/Scrum master/ project coordinator to define and clarify the requirements for the software to deliver against business objectives.
Provide technical support during UAT and go live. Use defect tracking system and follow resolution of defects
Level 3 support to production issues for assigned appications within defined SLA