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Principal Consultant - Service Now Tech Lead
Genpact
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Inviting Applications for the role of Principal Consultant Service Now Tech Lead
In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Responsibilities
You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
Mentor and lead a team of developers.
Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
Reviews design and code per sprint to ensure quality.
Creation and customization of complex workflows and custom workflow activities.
Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
Contribute and review user stories.
Build and maintain technical documentation.
Monitor health, usage, and overall compliance of ServiceNow and its applications
Develop a keen understanding of the products we implement and client business.
Provide production support and be able to resolve problems under pressure.
Assists in project estimation.
Participate in regular Knowledge Transfer sessions with ServiceNow Developers
Stay current with new and updated capabilities of the ServiceNow Platform
Coordinate upgrades to Production and Sub-Production instances
Coordinate sub-production testing, evaluation, and regression remediation
Participate in blueprinting workshops and contribute with documentation and effort estimation.
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as mean to spread experiences gained across the practice.
Qualifications we seek in you
Minimum Qualifications
Relevant experience ServiceNow Development
Demonstrate prior experience in leading client projects as a technical lead.
Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.)
Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API s, Service Portal etc...
Excellent communication Skills for client facing roles.
Good management, analytic, problem solving interpersonal skills
Self-motivated, Positive outlook result oriented
Preferred Qualifications/ Skills
Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
Employment Type: Full Time, Permanent
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Top Genpact Principal Consultant Interview Questions
Q1. Have you worked on Business Rules and functions of Business Rules?
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What people at Genpact are saying
Rating based on 165 Principal Consultant
reviews
Anonymous · Technology / IT
in Gurgaon / Gurugram
Likes
Nothing
Dislikes
At Genpact, there is a policy employee are put on bench if there are no project available.if an employee is not allocated in any of the project with in three months they are asked to leave the company.Genpact does not consider how employees will survive or handles there family needs during this period and they do not inform employees about this policy at the time of joining.
Read 165 reviewsPrincipal Consultant salary at Genpact
reported by
2k
employees
with 7-17
years exp.
₹12.5
L/yr - ₹42
L/yr
At
par with the average Principal Consultant Salary in India
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What Genpact employees are saying about work life
based on 30.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Genpact Benefits
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