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L1 Application Support - PN/AL
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
L1 Application Support - PN/AL
PureSoftware
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Primary contact to all regional and local business unit (LBU) stakeholders/users.
- Coordinate on day-to-day incidents and service requests with users/Infra/functional teams and escalate to vendor if required.
- Coordinate with vendor on root cause analysis and apply permanent fixes to production.
- Perform daily health checks, post patching, and post change implementation testing.
- Proactively track on operational issues to improve application stability and performance.
- Collaborate within the team for service improvement plans and extend ad-hoc support when required.
- Create/update application PowerBI Dashboard(s) such as Usage Report
- Create/update Support Model Documents, User Manuals, Technical Procedures, etc. when required.
- Participate in periodic disaster recovery drills.
- Participate in SOX audit exercises and remediation.
- Participate and support for half-yearly ID revalidation exercises.
Qualifications
- A bachelors or graduates degree in Computer Science, Information Technology, or equivalent.
- Minimum 5 years of experience working as an IT Application Support or Systems Analyst in a large enterprise.
- Experience on cloud technologies, Azure Infra, DevOps/Terraform, Storage Account & ACL, Windows File server management, Networking, MSSQL, PowerBI, PowerApp/PowerAutomate, PowerShell, Python.
- Experience in troubleshooting application installed on Windows platform.
- Knowledge on Google Cloud Platform, Databricks, and Azure Data Factory is a plus.
- Knowledge on BAU operations, incident management, service request management and change request management processes.
- Ability to support complex critical application systems in a production environment.
- Strong technical and troubleshooting skills with attention to detail.
- Exceptional documentation skills.
Additional skills
- Excellent analytical, problem-solving, customer-service, and communication skills.
- Ability to handle stressful situations with can-do attitude.
- Independent and self-motivated individual with good business acumen.
Employment Type: Full Time, Permanent
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3%
23% candidates got the interview through other sources.
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What people at PureSoftware are saying
What PureSoftware employees are saying about work life
based on 407 employees
Flexible timing
Monday to Friday
No travel
Day Shift
PureSoftware Benefits
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