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Solutions Engineer, Signal
PulsePoint
posted 5mon ago
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Job Description
- Provide technical solutions to AMs and CMs to solve issues and answer questions submitted via a JIRA queue
- Uncover tech issues on existing accounts (e.g. poor fill rate, poor match rate, missing bid floors, etc.)
- Partner with Customer Success and Account Management teams to help them succeed with their goals and achieve highest level of client satisfaction
- Work with clients on technical integration Header Bidder, API, Tag
- Represent the team and hence PulsePoint in industry groups IAB tech lab, working groups, Ad Ops forums
- Work with other teams, within and outside of Operations (BD, Data Science, etc.) to identify best practices and assist the growth of PulsePoint products and define practical processes
- You will focus on the following 2 major products we have and eventually become an expert across all of our platforms
- LIFE BY PULSEPOINT \u2122 (our DSP) , Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target and engage DTC and HCP audiences at scale.
- HCP365 (the first Signal product) is an AWARD-WINNING product having won a Martech Breakthrough Award and a finalist for the PM360 Trailblazer Award . Its the only health analytics and measurement solution that provides a complete, always on view of HCP audience engagement across all digital channels.
- This gives marketers and researchers unprecedented access to data insights and reporting used to inform and optimize investment decisions.
WHAT WE WANT YOU TO BRING TO THE TABLE:
- 2+ years of solutions engineering experience
- Experience with technical integrations (Header bidding and open rtb) and familiarity with adtech terms like Fraud, IVT, Brand Safety, discrepancy is a plus
- Experience working at a DSP
- Great team player attitude, Willing-ness to teach, passion for problem solving, identifying patterns and coming up with product ideas or process ideas
- Problem solving and familiarity with ticketing system like JIRA / Zendesk / ASANA / Cases (SF) is mandatory
- Ability to isolate clientskey business questions, gather requirements, and create required documentation
- Must be willing and able to work 9am-6pm ET hours (6:30pm-3:30am IST)
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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Solution Engineer salary at PulsePoint
reported by
1
employee
with 10
years exp.
₹27
L/yr - ₹34.5
L/yr
216%
more
than the average Solution Engineer Salary in India
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