58 Providence College of Engineering Jobs
2-6 years
Hyderabad / Secunderabad
1 vacancy
Senior Service Desk Analyst
Providence College of Engineering
posted 16hr ago
Fixed timing
Key skills for the job
Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.
Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.
Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.
Senior Service Desk Analyst
Are you looking to take off your career to gain unique experiences
Passionate to contribute the digital transformation of healthcare
Excited about a mix of start-up mode opportunity in a bigger enterprise
CTS (Clinical Technology Services)) team focuses on providing services & operations support for Providence applications, portals, services, and platforms spanning across various technical stacks and supporting multiple business process ticket management for both Clinical and Non-Clinical Services.
Our Team culture:
About the Role - Senior Service Analyst - Voice Support:
This is a critical Service Desk execution for the Voice Support Team at Providence India. The scope is breadth focused across Providence and deep, in terms of technical, process, operational, and continuous improvement required to support multiple enterprise wide IS services. This role will work in a fast-paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and partnering skills.
What will you be responsible for:
The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, inbound call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. Candidate should be highly collaborative and has good working experience in Global operating setups.
What would your day look like
Who are we looking for
Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct .
Employment Type: Full Time, Permanent
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