Associate Voice Engineer

Profile Background

The Enterprise Voice Engineer (Associate) will assist supporting mission critical voice infrastructure systems. Technologies utilized by the Enterprise Voice Engineer Associate include: Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, Cisco Emergency Responder and Call Accounting systems. The position also requires demonstrated competence in VOIP, Mobility, Wireless, Route/Switch technologies, network troubleshooting tools, and Active Directory.

What will you be responsible for

• Voice Infrastructure Support -
  • Assist in the deployment and basic support of voice infrastructure processes and reports
  • Assist in the upgrade of voice routers, analog gateways and Cisco Unified Communication servers.
  • Investigate basic functionality issues related to voice application data, security and system configurations under supervision wherever necessary.
  • Work with technical application teams in the review, analysis and resolution to application related performance issues.
• Voice Administration -
  • Participate in tasks associated with voice administration, such as the installation and configuration of voice infrastructure, the deployment of backup and recovery processes for voice network, and the implementation of maintenance processes ensuring stability and performance of systems.
  • Few of the tools associated network administration includes Cisco RTMT, SolarWinds, Wireshark etc.
• Disaster Recovery - Assist the organization in the performing of scheduled Disaster Recovery tests for designated mission critical voice systems.
• Monitoring and Optimization - Participate in the monitoring, optimization and diagnosis of currently deployed network systems. Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options.
• Technical System Support - Collaborate with the Enterprise Voice Engineer Team Lead to implement, configure, and support the Enterprise Voice Infrastructure.
• Change Control - Adhere and follow all change management policies to ensure that the work is documented and meets the organizational requirements.
• Incident and Request Management -As with the change management requirements, all incidents and requests should adhere to the organizational requirements including SLA and SLT requirements.

Who are we looking for

• Minimum of 1-3 years in the support of an enterprise voice platform in a 24x7 environment.
• Skilled in Cisco platforms such as Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE and Cisco Emergency Responder.
• This would also include VOIP, Mobility, Wireless, Call Accounting systems, Voice recording systems and Wallboard systems.
• Proven skills in configuration of voice architecture with cross-functional application, business, technical teams and third-party vendors.
• Collaborate with others to help a team or work group achieve its goals.
• Excellent verbal and written communications skills including active listening.