Senior Service Engineer

As a Backup & Recovery Specialist, you will be responsible for the planning, implementation, and management of our data protection solutions using IBM Spectrum Protect(SP), Spectrum Protect Plus(SPP) & Defender (Cohesity). You will ensure the security and integrity of our data backups, archives, and recovery processes.

Key Responsibilities:

• Implementation/Administration:
  • Install, configure, and manage IBM Spectrum Protect/Plus server and clients.
  • Administer the Cohesity backup and recovery solution, which includes data protection, backup policies, and recovery operations.
  • Daily Monitoring, Reporting and Troubleshooting for entire backups estate.
  • Manage and maintain agreed SLAs for backup and recovery.
  • Define and manage storage devices, storage pools, and volumes.
  • Develop and implement data backup, archive, and space-management policies and schedules.
  • Perform initial performance tuning and ongoing optimization of the system.
  • Conduct problem determination and root cause analysis.
  • Implement and manage disaster recovery solutions.
  • Install and configure the Operations Center for centralized management.
  • Set up client-side deduplication, encryption, and compression to optimize storage.
  • Manage data replication and synchronization across different environments.
  • Document the SP and SPP environment and maintain operational procedures.
  • Develop and implement data backup and recovery strategies and procedures to safeguard critical information.
  • Experience supporting a storage infrastructure in Windows and Linux Server environments.
  • Experience with Cohesity clusters would be a huge plus.
  • Maintain documentation related to backup and storage processes, configurations, and procedures.
    • Generate reports to track backup success rates, storage usage, and other relevant metrics.
  • Troubleshoot issues related to backup and storage, resolve technical problems, and provide support to end-users as needed.
  • Disaster Recovery & Security:
  • Regularly schedule and perform backups of essential data to prevent data loss in case of system failures, disasters, or accidental deletions.
  • Test backup and recovery procedures to ensure they are effective and efficient.
  • Ensure the security of stored data through encryption, access controls, and user authentication.
  • Implement security best practices to protect data from unauthorized access, data breaches, and cyber threats.
  • Define data retention policies and oversee the deletion or archiving of data as required by legal and regulatory requirements.
  • Create backup and retention policies within Cohesity to automate data protection tasks.
  • Integrate Cohesity with existing storage and virtualization systems to provide comprehensive data management and protection.
  • Working knowledge of Virtualization technologies and disaster recovery strategies.
  • Practical knowledge of SSL Certificates
  • Ensure that the backup and storage systems adhere to industry and regulatory compliance standards.
  • Participate in audits and provide necessary documentation to demonstrate compliance.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field.
• Proven experience with IBM Spectrum Protect/Plus & Cohesity.
• Strong understanding of backup, archive, and storage concepts.
• Experience with virtual environments, databases, and mail systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and documentation skills.

Certifications:

• IBM Certified Deployment Professional - Spectrum Protect V8.1.12 or higher is preferred.
• Cohesity Data Protection Associate/Data Security Professional Certificate is preferred.