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74 Providence College of Engineering Jobs
Lead Service Engineer
3-5 years
Hyderabad / Secunderabad
1 vacancy
Lead Service Engineer
Providence College of Engineering
posted 4hr ago
Job Role Insights
Key skills for the job
Job Description
- CMDB Management: Oversee the day-to-day operations of the CMDB, including data entry, maintenance, and updates.
- Data Integrity: Ensure the accuracy and integrity of the data within the CMDB by conducting regular audits and reconciliations.
- Configuration Management: Develop and maintain configuration management processes, procedures, and policies to support EAM initiatives.
- Integration: Integrate the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation.
- Reporting: Generate and distribute reports on CMDB data, including asset lifecycle, compliance, and performance metrics.
- Stakeholder Collaboration: Work closely with IT, operations, and business stakeholders to identify and address CMDB-related requirements and issues.
- Training: Provide training and support to team members and end-users on CMDB processes and best practices.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness.
- Education: Bachelors degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 3-5 years of experience in managing CMDB within the ServiceNow platform.
- Certifications: ServiceNow Certified Implementation Specialist - CMDB preferred.
- Technical Skills: Strong understanding of ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations.
- Analytical Skills: Excellent analytical and problem-solving skills with a keen attention to detail.
- Communication Skills: Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
- Project Management: Ability to manage multiple tasks and projects simultaneously, with a focus on delivering high-quality results on time.
- Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Employment Type: Full Time, Permanent
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Providence College of Engineering Benefits
Soft Skill Training 
Team Outings 
Cafeteria 
Education Assistance 
Health Insurance 
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