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As a part of HR Shared Services (known as Zoetis Colleague Services) team in India, the HR Shared Services / ZCS Associate - I is responsible for performing general Human Resources related tasks in a shared service environment supporting multiple countries around the globe.
ZCS India team is responsible for executing activities in following functional areas: Talent Acquisition, Data Administration and Auditing, Payroll Operations. In this role, the ZCS Associate will provide a professional administrative service to colleagues across a broad range of HR queries and processes. This will include support with transaction processing in Workday, Inquiry resolution, assisting in payroll management and general customer service to Zoetis colleagues globally through a variety of channels including phone, Service Now (ticketing system), and email.
Payroll management experience is a Must.
We are looking for a motivated and detail oriented individual, who will create a positive experience for all our colleagues.

Responsibilities:
Processes HR transactions in Workday as requested including onboarding, offboarding and employee life cycle changes
Owns and executes talent acquisition operations process from posting through onboarding for assigned requisitions
Manage payroll delivery of assigned markets by partnering with payroll vendor, in a timely manner with high accuracy each month
Documents all cases in case management application i.e. ServiceNow
Escalates client service issues to appropriate party as required
Leverages knowledge management solutions and SOPs to complete inquiries and transactions
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Provides inputs on opportunities for process improvement and actively participate in a variety of projects to improve the existing overall Zoetis Colleague Services knowledgebase
Supports change programs, colleague engagement and cultural programs initiatives
Develops understanding of ZCS operations and the Zoetis organization
Works to meet expected service levels and business performance goals
Participates in scheduled and ad hoc training in order to improve HR and business acumen
Have a proactive and collaborative approach, with internal and external customers, HR colleagues and stakeholders to ensure timely and professional service delivery

Qualifications (Training, Education Prior Experience):
Graduate with 3 plus years of relevant experience
MBA with 2 years of relevant experience

Good proficiency with HRMS Tools such as Workday (preferred), Peoplesoft, SAP HR, Success Factors or equivalent HR system
Prior experience in global payroll operations will be preferred.
Proficient in Microsoft Office software, including MS Excel, required
Proven experience of working in a HR shared services environment with multi-national/global markets exposure

Other Requirements:

Possess strong interpersonal and customer service skills.
Ability to work with sensitive and/or confidential information.
Strong attention to detail and analytical skills
Communicate effectively within the ZCS team, stake holders and colleagues.
Ability to prioritize workload and provide timely follow-up and resolution
Able to operate efficiently as a member of a wider HR function, building strong and productive relationships at all levels within the HR function