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20 Protera Jobs

Service Desk agent

3-8 years

Mumbai

1 vacancy

Service Desk agent

Protera

posted 3mon ago

Job Description

Job reference code: PRO165
Position name: Service Desk Agent
Location: Mumbai, India
About the company:
Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.
Vision:
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
Mission:
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Values:
  • Impact: Create intentional and meaningful interactions to improve, innovate and inspire
  • Curiosity: Stay curious about the evolution and journey of each other.
  • Authenticity: High integrity individuals working together for the greater good.
  • Celebration: Of our work, our people, our clients, our traditions, and our communities.
To know more about us you can visit our website www.protera.com .
Duties
  • Effectively manage the full lifecycle of incidents and service requests received from internal and external customers.
  • Answer inbound customer service calls and emails. Maintain high

Employment Type: Full Time, Permanent

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What people at Protera are saying

What Protera employees are saying about work life

based on 18 employees
55%
50%
82%
100%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

Protera Benefits

Submitted by Company
Insurance
Training
Technology
Submitted by Employees
Work From Home
Child care
Soft Skill Training
Free Transport
Gymnasium
Cafeteria +6 more
View more benefits

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