Executive - Customer Care - BPO (0-5 yrs)

We are currently seeking motivated and enthusiastic individuals to join our team as Customer Care Executives for the Voice Process in our Domestic BPO. As a Customer Care Executive, you will play a vital role in building relationships with our customers, ensuring a high level of satisfaction, and helping resolve inquiries or issues through phone interactions. This position is ideal for someone with a passion for helping others, strong communication skills, and the ability to handle customer interactions professionally and empathetically.

Key Responsibilities:

- Customer Interaction : Handle inbound and outbound calls, engaging with customers to provide assistance on inquiries, complaints, or service requests in a timely manner. Ensure each customer interaction is pleasant, productive, and leaves a positive impression.

- Issue Resolution : Address and resolve customer issues or concerns effectively, demonstrating patience and understanding. Your goal will be to ensure customer satisfaction by providing accurate information and offering solutions that align with company policies.

- Professionalism : Maintain a courteous and professional tone in all communications. Practice empathy and actively listen to customers, allowing them to feel heard and valued.

- Documentation : Record and update customer information accurately in our database after each call, ensuring that all details are complete for future reference.

- Time Management : Adhere to set schedules, ensuring availability to respond to customer calls throughout the shift. Efficiently manage each call to balance quality service with productivity goals.

Benefits and Perks:

- Incentive Plan : In addition to the base salary, this role offers a competitive incentive structure, allowing you to earn additional rewards based on performance metrics such as customer satisfaction scores, resolution time, and call quality.

- Leave Policies : Enjoy a work-life balance with well-structured leave policies designed to provide personal time off as needed.

Qualifications :

Educational Background: A high school diploma or equivalent is preferred, though prior experience in customer service or a BPO environment is highly valued