Property Manager

Job Role : Property Manager

CTC : 3.5 Lpa ( 2.5Lpa Fixed + 1Lpa Variable)

Perk : Freestay and Medical Insurance

Shift : Rotational Shift

Working Days : 6 days

Location : Noida, Hyderabad & Pune

Your role in detail

• Property Operations Management:

Oversee the day-to-day operations of the property.

Ensure adherence to operational standards and protocols.

Implement strategies to optimize property efficiency and performance.

• Customer Handling:

Interact with guests to ensure their needs are met promptly and effectively.

Address guest concerns and resolve issues in a timely manner.

Strive to exceed guest expectations and deliver exceptional service.

• Guest Escalation Management:

Handle guest escalations with professionalism and empathy.

Investigate issues thoroughly and provide satisfactory resolutions.

Communicate effectively with guests to manage expectations.

• Team Management:

Lead and guide a team of employees to ensure smooth operations.

Provide training and support to team members as needed.

Monitor employee performance and provide feedback for improvement.

• Coordination with Departments:

Collaborate with housekeeping staff to maintain cleanliness and hygiene standards.

Liaise with front office personnel to ensure efficient check-in and check-out processes.

Coordinate with maintenance staff to address any property-related issues promptly.

• Monitoring and Reporting:

Conduct regular inspections to ensure compliance with standards and procedures.

Prepare reports on property performance, guest feedback, and operational efficiency.

Identify areas for improvement and recommend actionable solutions.